Terms and Conditions
Last Updated: June 23, 2024
1. Introduction
Welcome to Flaship ("we," "our," or "us"). These Terms and Conditions govern your use of the Flaship platform, including our website, mobile applications, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Platform.
2. Definitions
"User" refers to any individual or entity that accesses or uses the Platform, including Sellers and Couriers.
"Seller" refers to any business or individual that uses the Platform to arrange shipping services.
"Courier" refers to any logistics company or delivery service provider that offers shipping services through the Platform.
"Services" refers to the courier aggregation, shipping management, and related services provided through the Platform.
3. Account Registration
3.1. To use certain features of the Platform, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
3.3. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4. Platform Usage
4.1. For Sellers: The Platform enables you to compare shipping rates, book shipments, and track deliveries across multiple courier services. You are responsible for providing accurate information about your shipments, including dimensions, weight, and contents.
4.2. For Couriers: The Platform enables you to receive shipping requests, manage deliveries, and communicate with Sellers. You are responsible for providing accurate information about your services, rates, and delivery capabilities.
4.3. All Users agree not to use the Platform for any illegal or unauthorized purpose, including but not limited to shipping prohibited or dangerous items.
5. Fees and Payments
5.1. Sellers agree to pay the applicable shipping fees as displayed on the Platform at the time of booking.
5.2. Couriers agree to pay the applicable platform fees as outlined in their service agreement with Flaship.
5.3. All fees are exclusive of applicable taxes, which will be charged additionally where required by law.
5.4. Payment methods accepted include credit/debit cards, bank transfers, and other methods as specified on the Platform.
5.5. For Cash on Delivery (COD) shipments, specific terms apply as outlined in our COD Policy.
6. Shipping and Delivery
6.1. Flaship is not a courier service but a platform that connects Sellers with Couriers. The actual shipping and delivery services are provided by the Couriers.
6.2. Delivery times shown on the Platform are estimates provided by the Couriers and are not guaranteed by Flaship.
6.3. Flaship is not responsible for any delays, damages, or losses that occur during shipping and delivery.
7. Prohibited Items
7.1. Users agree not to ship items that are prohibited by law or by the policies of the selected Courier.
7.2. Prohibited items generally include, but are not limited to: illegal substances, dangerous goods, flammable materials, explosives, weapons, and counterfeit goods.
7.3. Users are solely responsible for ensuring that their shipments comply with all applicable laws and regulations.
8. Intellectual Property
8.1. The Platform and its original content, features, and functionality are owned by Flaship and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
8.2. Users may not copy, modify, distribute, sell, or lease any part of the Platform without our prior written consent.
9. Privacy
9.1. Our Privacy Policy, available on the Platform, explains how we collect, use, and protect your personal information.
9.2. By using the Platform, you consent to the collection and use of your information as described in our Privacy Policy.
10. Limitation of Liability
10.1. To the maximum extent permitted by law, Flaship shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from or in connection with your use of the Platform.
10.2. In no event shall our total liability to you for all claims exceed the amount you paid to us for the use of the Platform during the twelve (12) months preceding the event giving rise to the liability.
11. Indemnification
You agree to indemnify, defend, and hold harmless Flaship and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to your violation of these Terms and Conditions or your use of the Platform.
12. Termination
12.1. We may terminate or suspend your account and access to the Platform immediately, without prior notice or liability, for any reason, including if you breach these Terms and Conditions.
12.2. Upon termination, your right to use the Platform will immediately cease.
13. Changes to Terms and Conditions
13.1. We reserve the right to modify these Terms and Conditions at any time. We will provide notice of significant changes by posting the updated terms on the Platform.
13.2. Your continued use of the Platform after such changes constitutes your acceptance of the new Terms and Conditions.
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.
15. Dispute Resolution
Any disputes arising out of or relating to these Terms and Conditions or your use of the Platform shall be resolved through binding arbitration in accordance with the rules of the Pakistan Arbitration Association. The arbitration shall take place in Karachi, Pakistan.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Flaship
123 Business Avenue
Karachi, Pakistan
Email: legal@flaship.pk
Phone: +92 310 8786369